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+ 34 600 000 000 info@TheVoyagesGuide.com

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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Travel Issues

We can help you solve them all

Lost or stolen luggage

No matter where your luggage was lost or stolen, you’ll need to report it.

If your luggage has been lost or stolen on public transport ( eg plane, cruise, bus or train)

  • Report the incident to them and ask for written evidence such as a Property Irregularity Report (PIR).
  • Keep any relevant ticket, luggage check and other documentation to give to us.
  • Find out how they will compensate you and get this in writing.

Timeshare cancelation guide

To get out of a timeshare legally, consider these options:

  • Use the rescission period. 
  • Call the timeshare developer.
  • Rent your timeshare out.
  • Sell your timeshare on the resale market (but expect to take a hit).
  • Gift your timeshare to a friend, family member or stranger.
  • Stop your timeshare payments (but expect consequences).

More information and contact information you can find here

Road Traffic Accident Abroad

If you have been involved in a car accident while abroad, the fact that the driver of the car is not resident of the country does not affect your right to issue proceedings in resident country. It is also important to note that the level of damages recovered for the accident may be limited to the damages that you would recover if you issued proceedings in the member state where the accident occurred.

Food poisoning

Allergic reaction compensation claims

If you have suffered an allergic reaction caused by someone else’s negligence, you may be entitled to seek a food allergy compensation claim for the harm you have endured.

Unfortunately, hospital admissions related to food allergies are on the rise, often due to restaurants and takeaways neglecting essential food safety procedures.

 

Cruise Ship Accident and Illness Claims

If you have an accident or become ill on a cruise ship, it can be especially stressful because you cannot get to a hospital straight away. Even though cruise ship carriers do have a duty of care to their passengers, and should do all they can to protect them from injury and illness, they can and do still happen.

    You can upload any document related to the issue

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